Privacy Policy, Cookies & Legal Disclaimer

Last updated: January 4, 2026

My Legal Helper is committed to protecting your privacy, personal safety, and personal information. This page explains how we collect, use, store, and protect information, how cookies are used on our website, and the legal limitations of the services we provide.

Please read this page carefully. By using this website, you agree to the terms outlined below.

1. Who We Are

My Legal Helper provides self-guided legal information services, document preparation assistance, and intake-based agreement drafting based entirely on information provided by users. We are not a law firm and do not provide legal advice.

2. Our Privacy-First & Safety-First Approach

We design our systems with privacy and personal safety as core principles, including for individuals experiencing domestic violence, coercive control, or other sensitive family situations.

Key safety practices include:

  • No public profiles
  • No searchable user accounts
  • No email-based password reset functionality
  • No requirement to log in repeatedly to complete forms
  • Secure, private email links to resume forms
  • Minimal data retention
  • No sale or sharing of personal data

If you are in a situation where online safety is a concern, we encourage you to use a secure device and private email address when accessing this site.

3. Information We Collect

We only collect information that you voluntarily provide or as outlined below.

a) Information You Provide Directly

This may include:

  • Name
  • Email address
  • Relationship or family information
  • Financial or property details
  • Information about children or dependents
  • Agreement-specific responses entered into forms
  • Payment confirmation (processed by third-party providers)

You choose what information to submit.

b) Automatically Collected Information

When you visit the site, limited technical data may be collected, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of access

This information is used solely for security, analytics, and site performance.

4. How We Use Your Information

Your information is used only to:

  • Generate or prepare the agreement or document you requested
  • Allow you to resume forms securely
  • Communicate with you about your request
  • Process payments through third-party providers
  • Maintain site security and prevent misuse
  • Comply with legal or regulatory obligations

We do not use your data for marketing without your consent.

5. What We Do NOT Do With Your Information

We do not:

  • Sell your personal information
  • Share your information with advertisers
  • Create public user profiles
  • Allow third parties to access your form content
  • Send automated emails beyond necessary service communications
  • Use your information for AI training or unrelated purposes

6. Payments & Third-Party Services

Payments are processed through third-party providers (such as Stripe or Square). We do not store your full payment card details.

These providers operate under their own privacy policies and security standards. We encourage you to review their policies separately.

7. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly.

How We Use Cookies

My Legal Helper uses cookies only for:

  • Core site functionality
  • Form progress and session management
  • Basic analytics to improve site performance
  • Security and fraud prevention

What We Do NOT Use Cookies For

We do not use cookies for:

  • Behavioral advertising
  • Cross-site tracking
  • Selling or sharing data with third parties

You can disable cookies in your browser settings, though some site features may not function correctly if you do.

8. Data Storage & Retention

  • Form data is stored securely and access-restricted
  • Data is retained only as long as reasonably necessary to provide services or meet legal obligations
  • Draft forms may be deleted after inactivity
  • Submitted agreements may be retained for record-keeping or compliance purposes

If you wish to request deletion of your data (where legally permitted), you may contact us.

9. Account Access, Security & Identity Protection

My Legal Helper uses a restricted-access model designed to prioritize privacy, safety, and misuse prevention.

  • We do not provide automated or email-based password reset functionality.
  • Access to forms or client materials may require identity verification.
  • If access is lost, users must contact us directly using official contact methods.
  • Additional safeguards may apply where safety risks are identified.

These measures are intentional and are designed to protect users in sensitive or high-risk legal situations, including family conflict, domestic violence, or criminal matters.

10. Scope of Legal Services & Advice

General Information vs. Legal Advice

Most content on this website is general legal information and document preparation assistance only and does not constitute legal advice.

However:

Limited Legal Advice (Important)

My Legal Helper does provide limited legal advice only under the following conditions:

  • The user has formally become a client
  • The matter relates to family law or criminal law
  • The client is self-represented
  • The scope of legal advice is explicitly identified, agreed to, and limited
  • The advice is provided directly by our paralegal acting within their defined scope of authority as per the Law Society of BC No Action Letter.

Outside of these specific circumstances, no legal advice is provided.

No ongoing solicitor-client relationship is created unless expressly stated in writing.

11. No Full Representation

My Legal Helper does not provide:

  • Full legal representation
  • Court appearance services
  • Ongoing legal management of a file
  • Advice outside the agreed limited scope

Clients remain responsible for:

  • Court filings
  • Deadlines
  • Compliance with procedural rules
  • Decisions made using information or advice provided

12. Jurisdiction & Legal Responsibility

Laws vary significantly by jurisdiction.

  • Users are responsible for ensuring that any agreement, document, or legal step complies with local laws and court rules.
  • We make no guarantees that documents generated will be accepted by a court or third party.
  • Independent legal advice is recommended where full representation is required.

13. Limitation of Liability

To the fullest extent permitted by law:

  • My Legal Helper is not liable for outcomes arising from the use of this website or its services
  • We are not responsible for decisions made by users based on information provided
  • We are not responsible for court outcomes, enforcement issues, or third-party actions
  • Liability is limited to the amount paid for the specific service provided

14. No Guarantees

We do not guarantee:

  • Any particular legal outcome
  • Acceptance of documents by courts, agencies, or third parties
  • That limited legal advice will resolve a matter
  • That a dispute will settle or conclude

Legal outcomes depend on facts, law, evidence, and judicial discretion.

15. Children & Sensitive Information

This website may collect information relating to children only where necessary for family law services requested by a parent or legal guardian.

All such information is handled with heightened confidentiality and access controls.

16. Changes to This Policy

This policy may be updated to reflect changes in law, services, or risk management practices.

The “Last updated” date reflects the current version. Continued use of the site constitutes acceptance of any updates.

17. Contact

For questions regarding privacy, security, legal scope, or data access, please contact My Legal Helper using the official contact methods provided on the website.

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